Returns & Exchanges
At New Chapter, we want you to love your purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains as effortless and inspiring as the pieces we create.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and attach the prepaid shipping label provided via email.
Drop Off the Shipment
Deliver your package to any authorized carrier location or schedule a home pickup for maximum convenience.
Receive Your Refund
Once our quality team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing