Frequently Asked Questions
Everything you need to know about your next style journey.
How do I determine my size at New Chapter?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Notes' section for specific garment measurements.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pieces sooner.
Are your materials sustainably sourced?
At New Chapter, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure your wardrobe is as kind to the planet as it is to your style.
Can I track my shipment in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.